Effective Date: 05/11/2025
Last Updated: 05/11/2025
At Orbill, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our app, website, or services.
By using Orbill, you agree to the practices described in this policy.
1. Information We Collect
When you use the Orbill app or website, we may collect the following types of information:
a. Personal Information
- Full name
- Phone number
- Email address
- Payment details
- Identification (when required for regulatory compliance)
b. Transaction Information
- Details of bill payments made (e.g., amount, service provider)
- Payment history
- Wallet top-up records
c. Device & Usage Data
- IP address
- Device type and model
- Operating system
- App version
- Log and crash data
2. How We Use Your Information
We use your information to:
- Process your bill payments and transactions
- Verify your identity and prevent fraud
- Provide customer support
- Send important updates and notifications
- Improve app functionality and user experience
- Comply with legal and regulatory requirements
3. How We Share Your Information
We do not sell or rent your personal data to third parties. However, we may share your data with:
- Service Providers: For payment processing, customer support, analytics, etc.
- Regulatory Authorities: If required by law, court order, or regulatory request.
- Business Transfers: In the case of a merger, acquisition, or asset sale.
All third-party partners are required to uphold the same level of data protection.
4. Data Security
We take your data security seriously. Orbill uses:
- End-to-end encryption
- Secure socket layer (SSL) technology
- Biometric and password authentication
- Regular security audits and monitoring
However, no system is 100% secure. While we strive to protect your data, we encourage you to safeguard your device and login credentials.
5. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion (subject to legal obligations)
- Opt-out of marketing communications
To exercise any of these rights, please contact us at support@orbill.app.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your experience, analyze usage, and remember your preferences. You can manage or disable cookies through your browser settings.
7. Children’s Privacy
Orbill is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it immediately.
8. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies before providing any personal data.
9. Changes to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have questions or concerns about our Privacy Policy, or if you would like to make a request regarding your data, please contact:
Orbill Customer Support
📧 support@orbill.app